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ADVANTAGE AVANZE

Our deep domain expertise combined with experienced workforce and application of innovative technology equips us to deliver best-in-class business solutions to our clients.

Our People

Hiring and Training: We follow a robust process in hiring and training. Employee background verification are conducted as per the client requirements, skill mapping is carried out, and employee benefits programs are implemented. We also encourage various on-site and off-site training and development programs.

Learning and Assessment: Our committed approach to continuous learning and assessment helps us develop well trained talents. Multiple methods such as class-room trainings, computer based learnings, on the job training, continuous improvement sessions, self-assessment sessions followed by feedback sessions are used to support the employee in delivering their best.

Cross Training and Multi Skilling: Based on the skill mapping study, all employees are cross trained in multiple processes to encourage multi skilling and break monotonous routine. This helps us to efficiently manage fluctuating volume and ensures availability of cross trained and multi skilled resources at all times.delivering their best.

Rewards and Recognition: Our rewards and recognition programs are clearly aligned to pay for performance and the customer metrics. These programs are given high importance to ensure employee motivation.

Quality Framework

Avanze follows a consistent and high quality way of working. We demonstrate commitment in quality performance at every step to ensure we achieve delivery excellence, and identify areas of improvement by practicing systematic Root Cause Analysis (RCA) and Corrective Action and Preventive Action (CAPA) to drive effective feedback mechanism.

Our key objective is to drive continuous improvement by implementing industry best practices and a structured governance model. We adhere to the ISO Quality Management Standard (QMS) requirements and practice various analytical techniques (PDCA, SWOT and DMAIC methodologies) to ensure best-in-class delivery.

Technology Infrastructure

Our technology infrastructure is highly secure and is designed with latest available technology in the industry. We adhere to the ISO Information Security Management Standard (ISMS) requirements to ensure high level of data security and business continuity. All our critical devices; which includes servers, internet bandwidth and network equipment’s have backup devices to ensure redundancy.

Risk Assessments (RA) and Business Continuity Plan (BCP) strategies are in place to ensure uninterrupted services.

SALIENT FEATURES
  1. Aligning our objectives with clients objectives.
  2. 24x7 Operations - Uninterrupted service Delivery.
  3. Experienced team with diverse skill sets.
  4. Scalable delivery model with ability to ramp-up quickly.
  5. Extended working hours to facilitate rush transactions.
  6. Sufficient checks and tollgates to ensure quality control.
  7. Industry best practices are implemented across all departments.
  8. BCP strategies are in place - To ensure business continuity.
  9. Enterprise and Custom Applications Support
  10. Hybrid Delivery Model - Multi centers mapped to process complexity and for load balancing.
Business Benefits

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